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Terms
and Conditions
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Our Guarantee
Networds offers explicit guarantees on quality and delivery dates.
If you are not satisfied with a job, we will provide another version as
quickly as possible at our expense. If the second version is still
unacceptable, you shall have the right to a partial or total reimbursement.
The conditions and procedure for contesting a job are described below.
General sales conditions
These general sales conditions apply to all jobs carried out by Networds
for its clients.
All translation requests must be accompanied by a signed quotation
including the price established by the parties. This order must be sent to
us by regular mail, e-mail or fax; we reserve the right to refuse to start
a job without an order.
Technical documents shall be accompanied by reference documents supplied by
the client and/or drawings or diagrams that provide a better understanding
of such documents.
The cost of a translation shall be calculated using a count of words in the
source language, unless otherwise agreed in writing.
In the event that a client cancels an order, all work already effected shall
be billed at 100%, while work which is suspended shall be billed at 50%.
Unless otherwise specified, all invoices must be paid within thirty (30)
days upon the date of issue.
Any late payment or failure to pay shall be cause for immediate collection
of the entire amount due from the client, without previous notice or other
formalities. Networds reserves the right to request for a surcharge charge
of 15% of the total outstanding amount, per reminder notification.
All work in progress and all orders in progress shall be suspended in the
event of late payment.
Networds shall not be held liable for any reason whatsoever for
translations which are not stylistically satisfactory. Particularly for
advertising and promotional material, the services of Networds shall be
limited to simple translation, unless expressly requested.
Complaints shall only be entertained if received by registered mail with
return receipt within 7 days from the date of delivery of the job(s) or
part of the job(s). All complaints must be accompanied by the original
documents, disputed translations, and a letter of explanation. Once the
above time period has elapsed, the translation shall be considered accepted
without amendment/revision/change.
In the event of an unsatisfied client where a complaint is made within the
established deadlines, Networds agrees, at its own expense, to deliver an
edited version of the disputed translation within a timeframe equal to one
third of that previously established for the job, plus one business day.
This second document shall be used to judge the quality of the translation
in order to establish the amount of reimbursement, at Networds’ own
discretion.
In the event of late delivery where the time late is more than one third of
the established delivery time, and in the event that the delay is directly
and solely attributable to Networds, a reimbursement shall be paid, to be
established between the parties, up to an amount of 100% of the job
delivered late.
Defects present in one part of the translation shall not be grounds, for
any reason whatsoever, for questioning the entire translation. Networds
reserves the right to make modifications to the translation in such cases.
Only written agreements between the parties shall be taken into consideration.
In the event of failure to pay, all representation of partial or total
reproduction of such translation shall be deemed illegal. Networds reserves
the right to request a client who uses unpaid material the immediate
payment of the translation and compensation for copyright where applicable.
Liability
Networds and/or related suppliers do not acknowledge any guarantee or
condition related to services offered, including all implicit guarantees
and conditions regarding salability, suitability for a particular purpose,
ownership and non violation of the rights of others. Networds and/or
related suppliers shall nor be liable, for any reason whatsoever, for
special, indirect or consequential damages or for any other damages of any
type resulting from the loss of rights to use, loss of information or lost
profits, whether they result from performance of the contract, negligence
or other detrimental actions, deriving from or in some way connected with
the services of Networds.
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